Policies

SHIPPING

All fine jewelry orders are cast and put into production upon receipt of your order and payment in full.  Orders are typically shipped within 4 to 8 weeks from the date of purchase.  Occasionally for different reasons, we will already have your item in production or in stock, and will be able to ship sooner.  To inquire about your expected delivery date or to inquire regarding a faster delivery date, please email info@leejonescollection and we will make every effort to accommodate your request.  A confirmation email with tracking number will be sent to you upon shipping your order.  In the event of a production delay, we will promptly notify you with an updated timeframe. Lee Jones Collection cannot be held accountable for unanticipated delays in production or shipping.

Lee Jones Collection offers free domestic 2-day air shipping on all orders over $500 USD. For all domestic orders we ship via UPS or FedEx delivery service with a flat rate charge of  $12.  2-day shipping is $25 and next-day air is additional $50. All jewelry shipments are insured and require a direct signature.   

Orders placed during holiday seasons or when there are high volumes of orders can take longer than the allotted time window.  We will notify you if the production time is longer than usual.  

We do not offer overnight delivery to Alaska, Hawaii, Guam, Puerto Rico or the U.S. Virgin Islands.

SALES TAX

Texas state sales tax (8.25%) is applicable to orders shipping within the state of Texas.

IMPORTANT INFORMATION

Since all pieces are handmade, purchased jewelry may not be identical to jewelry photographs on the website, as colors may slightly vary and sizes are approximate. 

PAYMENT

We accept Visa, Mastercard, and American Express as well as PayPal. Payments are processed in full upon check out at www.leejonescollection.com.  Once you click on Check-Out, you are on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. For security reasons, we do not keep permanent records of your credit card information on file.

CANCELLATIONS

All cancellations must be within 24 hours of purchase. To cancel an order, please call our studio and leave a detailed message. We will get back to you with a confirmation.

DAMAGES

Should your package arrive damaged and the jewelry within is harmed, please call our studio within 24 hours of receiving the package to receive a full refund (including shipping charges) or exchange of item(s) at no cost. If a call is received post the 24 hour period, it will be considered a general return and the rules will therefore apply in that case (see ‘web returns’ section). Please retain a copy of your original receipt that is shipped with your item(s) to avoid confusion.

PRODUCT CARE

Each piece of our jewelry is hand-crafted and therefore, delicate. We recommend not wearing jewelry at the gym, at the beach, while swimming in the pool, playing sports or in other environments that may be too harsh on your jewelry.  Please also avoid direct contact with chemicals such as perfume, house hold cleaners, detergent and lotion.  

REPAIRS

At Lee Jones Collection quality and craftsmanship is of our utmost concern.  However, jewelry by its very nature is delicate.  Should a piece of our jewelry need repair, please contact us at info@leejonescollection.com and provide the item in need of repair, the repair issue, the original sales invoice and your contact information.

If your item has been manufactured within the last 120 days, there will be no charge for the repair due to breakage caused by manufacturer defect.  We will provide you with a Repair Authorization number which we kindly ask that you clearly label on your return shipment.

After 120 days if we determine we can accept your repair,  a repair charge will be issued at the customer's expense.  Repairs are assessed on an individual basis.  

ALL repairs take approximately 4-6 weeks and are subject to shipping charges.  For your protection, please pack your return in the original box, ship your return with an insured carrier and retain your shipping receipt.  Lee Jones Collection is not responsible for items damaged or lost in transit.  

Items purchased through other retailers must be returned for repair to the store where the item was purchased and are subject to their repair policies.  Lee Jones Collection only accepts repairs for items purchased on our website or directly from the studio. 

WEB RETURNS

If you are not satisfied with your on-line purchase, return the item in its original unworn condition within seven (7) days for a full refund, less shipping charges. Unfortunately, we cannot accept returns past the seven (7) day return period or on items purchased during sales or promotions, special orders or international orders unless stated otherwise.  Please also note that items showing signs of wear or those that have been resized or damaged in any way cannot be accepted for return.  

You must return the items(s) to us unworn and in perfect condition, with sales receipt and the original packaging. The package must be insured for the full value of the jewelry being returned. We will credit you the amount of your purchases less the shipping charges upon receipt and inspection of the item(s). To return an item, please call or send us an e-mail alerting us to the return and requesting a Return Authorization (“RA”) Number so that we may track the return.

PLEASE NOTE:

Items will not be accepted without an RA Number.

All returns should be sent to:  Lee Jones Collection, RA#_________, 4007 McCullough Ave. #433, San Antonio, Texas 78212.  

Please make sure to write the RA number on the package as shown above to ensure your return is accepted. Lee Jones Collection is not responsible for items damaged or lost in transit.  Credits are refunded upon receipt and inspection of the item via the original method of purchase. Refunded credits do not include shipping costs. You will be notified via e-mail once the return is processed.

Purchases through our retailers must be returned to the retailer directly and are subject to the retailer’s individual store policy.

QUESTIONS?

Lee Jones Collection hours are Monday-Friday CST from 9:00am-4:00pm or by chance. Should we be away from the phone, please leave a message and someone will return your call promptly. Phone:  (210) 748-5667 | Email:  info@leejonescollection.com

PRIVACY

We will never sell, loan, rent, trade or give away your name, email or address to anyone. Any information we collect is exclusively for the purpose of enhancing your shopping experience. We use email to communicate with you about your orders and to let you know about special product introductions and other Lee Jones Collection news. We restrict access to your personal and business information to those employees who need to know that information to provide products and services to you. We do not disclose information about former customers, except as required by law.

E-MAIL COMMUNICATIONS

We occasionally send e-mail messages and newsletters to inform our customers of special offers, product information and other news such as promotions. If you do not want to receive these types of communications, please click unsubscribe at the bottom of any of the e-mail you receive from Lee Jones Collection.

CUSTOM ORDERS

We will happy to talk with you about a custom order. We can customize most jewelry to a specific size or length; we may also be able to substitute materials. And, so long it corresponds to our aesthetics and technical expertise, we can also create a uniquely new design for you. Custom orders are non-returnable and non-exchangeable and will be considered a final sale. Custom Orders cannot be cancelled once they have been put into production.